Sometimes mistakes happen, we will do our best to correct it. If you receive an item in the wrong color or size please notify us within 7 days of receiving the package and we will fix it for you as long as the product is unaltered.
Please send us clear photos of the damage to your item, and a detailed description, within 24 hours of delivery to email@example.com and we will replace or repair your piece once it is received and the damage can be assessed.
All of our products are custom made in our factory. You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped most domestic orders take anywhere from 3 to 5 business days to arrive depending on the efficiency of your local postal service. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. Preorders take longer to ship as these have to be shipped from our offshore factory to our distribution center first.
All of your information is protected by SSL, meaning that your information is encrypted and can't be stolen when it's sent across the internet. It's the same type of encryption used by banks.
We work with one of the leading global payment providers – Stripe. Stripe is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.